Refund & Cancellation policy
Refund & Cancellation Policy
AM Executive Travel and Transfers Ltd
Refund and Cancellation Policy
At AM Executive Travel and Transfers Ltd, we understand that plans can occasionally
change. This policy explains how cancellations, refunds and booking amendments are
handled.
Booking Confirmation
Bookings are confirmed once agreed by AM Executive Travel and Transfers Ltd and any
required deposit or payment has been received.
The business reserves the right to decline or cancel bookings where necessary.
Customer Cancellations
More than 48 hours before the booking
Cancellations made more than 48 hours before the scheduled journey may receive a full
refund of any monies paid.
Between 24 and 48 hours before the booking
Cancellations made between 24 and 48 hours before the journey may be subject to a
cancellation charge of up to 50% of the booking value.
Less than 24 hours before the booking
Cancellations made less than 24 hours before the scheduled pickup time are normally
non-refundable.
No Shows
If a passenger fails to attend the agreed pickup location without reasonable notice, the
booking will be treated as a no-show and no refund will normally be issued.
Delays and Flight Monitoring
Where flight details are provided, reasonable efforts will be made to monitor delays and
adjust pickup times accordingly.
Additional waiting time or significant schedule changes may result in extra charges where
applicable.
Booking Amendments
We will always try to accommodate booking changes where possible.
Changes to journey times, collection addresses or destinations may affect the quoted
price.
Refund Processing
Approved refunds will normally be processed using the original payment method within 5–
10 working days.
Circumstances Beyond Our Control
AM Executive Travel and Transfers Ltd shall not be liable for delays or cancellations caused
by circumstances beyond reasonable control, including but not limited to:
Severe weather
Road closures
Traffic incidents
Vehicle breakdowns
Industrial action
Public events
Force majeure events
In such circumstances, reasonable efforts will be made to minimise disruption.
Contact Details
AM Executive Travel and Transfers Ltd
Sheffield, South Yorkshire
Email: bookings@amexecutivetravel.vip
Website: www.amexectravel.co.uk�
Telephone: 07448369112
Updates to This Policy
This policy may be updated periodically to reflect operational, legal or business changes.
Last updated May 2026